Record & Learn
Call recording for outbound teams
Ringee can record your calls so you keep an accurate record of what was said. Recordings attach to the call and contact, giving managers material for coaching and giving teams a reference when details matter.
Recording behavior is configurable at the organization or user level, so you can apply the policy that fits your workflow and the rules that apply to your region.
Who it’s for
- Managers coaching reps on real calls
- Teams that need a record of conversations
- Agencies demonstrating work to clients
- Operators who review calls for quality
Benefits
- Automatic capture with no manual steps
- Recordings tied to the contact and call
- Org- or user-level recording controls
- A reliable reference for coaching and review
How it works
- 1
Configure recording
Set recording preferences at the organization or user level to match your policy.
- 2
Calls are captured
Eligible calls are recorded and saved automatically, attached to the contact and call.
- 3
Review and coach
Play back recordings to coach reps, settle details, or review quality.
Related features
Frequently asked questions
Can I control whether calls are recorded?
Yes. Recording settings can be configured at the organization or user level so you record only what you intend to.
Where are recordings stored?
Recordings are saved to your Ringee workspace and attached to the relevant call and contact. Self-hosting lets you keep them in your own storage.
Is call recording legal?
Recording laws vary by country and region. Ringee gives you the controls; you are responsible for following the consent and notification rules that apply to your calls.
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